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Troubleshooting

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  • Setup Help

How do I change the amount of screen time earned per question?

I’m having trouble scanning the QR code

How do I access my account settings?

Updating to iOS 16

How do I set up 1Question on 2 devices? 1 for myself and 1 for my child.

How do I check or change my child’s monitored apps?

How do I make changes to my child’s learning settings?

I want to give my child some extra free time & stop monitoring apps temporarily

How can I prevent my child from losing screen time when I change monitored apps?

My child should have earned time left but I can’t see it – how does earned/banked time work?

Why are my child’s apps not locking?

How do I redeem a promo code?