1Question

Get 1Q Pro with access to all premium features FREE. Find out more!

Troubleshooting

I want to give my child some extra free time & stop monitoring apps temporarily

Option 1: Pause

Using the Pause Feature on the device your child uses will stop the blocking of any recreational apps which have been selected for monitoring. When you’re ready to resume monitoring, simply ‘Unpause’.

1. Navigate to your child’s Dashboard:

Open 1Question on the device your child uses and navigate to their dashboard. If you’re not already on their Dashboard, tap Swap User & select their profile name.

2. Tap Pause at the top left

If you have set a PIN on your account, this setting will be PIN protected.

While paused, 1Question will not block any monitored apps, and your child may still return to the 1Question app and answer questions to earn Screen Time to be used later.

3. Tap the red ‘Paused’ button on your child’s dashboard to resume restrictions

Monitored apps will begin locking after any remaining Available Screen Time has been consumed.

Option 2: Logout

Logging out of the 1Question app on the device your child uses will immediately unlock any apps you’ve selected to be monitored by the 1Question app. To restart 1Question monitoring, simply log back in on your child’s device – Screen Time restrictions will automatically resume.

1. Tap the Settings icon at the top right of the screen

2. Tap the Logout icon at the top right

Option 3: Unselect Monitored Apps

Unselecting all monitored apps will allow 1Question to continue to run in the background, however, as no apps are selected for monitoring, all apps will be able to be used freely.

During this time, your child can still choose to open the 1Question app to answer questions and earn time to be used later.

Reselect apps from the list when you’re ready to start monitoring apps again.

1. Open 1Question on the device your child uses to answer questions

2. Tap the Settings icon at the top right of the screen

3. Select Change Monitored apps

4. Tap Accept

5. Tap on a category to reveal the apps installed on the device

6. Deselect the apps you no longer want 1Question to monitor

7. Tap Finish selecting apps

Remember to reselect these apps, when you want your child to start earning screen time again!

Need more help?

📧 Contact us at info@1question.app

Stay in the know

👍 Follow us on Instagram, Facebook, LinkedIn, Twitter for updates on all things 1Q.