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Troubleshooting

My child should have earned time left but I can’t see it – how does earned/banked time work?

Your child’s Dashboard shows:

  • Minutes earned today – the total amount of time earned for the day so far
  • Banked minutes – the amount of time your child earned in the last set of questions they answered

Example:

In the example pictured, we can see that Max has earned 10.5 mins today and banked 3.0 minutes.

Banked minutes will be applied once the current time has expired. This means….

Child Dashboard example

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