Follow these steps:

1. Ensure you have set up a Child Apple ID (aged under 13) for your child.

2. Check that your child is part of your Family Sharing network. Watch how-to

Follow these steps:

• Visit the Settings app on your (Parent) iPhone, iPad. Click on the

• Tap your name

• Tap Family Sharing

• If you need to add your Child’s Apple ID, tap + Add Member

3. Make sure the device you have installed the 1Question Child app on is signed in with your child’s Apple ID.

To check this:

• Visit the Settings app on your child’s device

• The name should match your child’s Apple ID.

If the name does not match, sign out. Then, sign in using your child’s Apple ID.

🌱 Setup Checklist

If you are still experiencing issues, be sure to check off everything on our Setup Checklist:

• Make sure you have a strong internet connection

• Family Sharing is set up with your child’s Apple ID. Watch how-to

• Your child’s Apple ID is setup as a child under the age of 13 (more info below)

• You have 2 separate devices: 1 for the Parent Control app, 1 for the Child app

• Both devices are running iOS 15 software or above. Watch how to update your software

• The child device must be logged with your child’s Apple ID. To check this: Open the Settings app on their iPhone or iPad > Your child’s name should appear at the top of the screen. Watch how-to
  
  If you notice that your Apple ID is signed into the device: Sign out > Sign in with your Child’s Apple ID. Watch how-to

If you have checked all of the above with no luck – try restarting your devices.