Ss Peter & Paul Primary School 1Question Trial

🤔 I can’t get past the ‘Allow Monitoring’ screen

1Question requires Apple Family Sharing to be set up. The onboarding process will stop at the Allow Monitoring screen if Family Sharing is not correctly set up to work with 1Question.

🌱 Ensure the following:

  • Make sure you have a strong internet connection

  • Family Sharing is set up and your child’s Apple ID is added to your Family Sharing account

  • Your Child’s Apple ID must be set up for a child under the age of 13 (see instructions below)

  • You need to use 2 separate devices for the Parent Control app and the Child app

  • The child device must be logged into their Apple ID. To check this: open the Settings app on their iPhone or iPad, their child Apple ID should be shown at the top of the screen.

If you have checked all of the above, with no luck – try restarting all devices.

🌱 How to create a Child Apple ID with Family Sharing.

1. Ensure your child has a ‘child’ Apple ID (aged under 13).

2. Check that your child is part of your Family Sharing network.

3. Make sure the device you have installed the 1Question Child app on is registered with your child’s Apple ID.

To check this, go to your the Settings app on your child’s device.

The name at the top of the screen should match your child’s Apple ID.

📎 Related articles

Set up Family Sharing

How to create an Apple ID for your child

Update your device to iOS 15

Learn more about updating to iOS 15

iPhone models compatible with iOS 15

iPad models compatible with iPadOS15