1Question

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Troubleshooting

🤔 Where do I find the Linking Code to link my child’s device?

Trying to find the Linking Code for one of the following reasons?

a) I’ve just setup 1Question Parent and need the Linking Code to link my child’s device

b) I want to setup 1Question Child on multiple devices and need to find my child’s Linking Code to complete setup on a new device

Continue below to find out how!

a) I’ve just setup 1Question Parent and need the Linking Code to link my child’s device

1. On your parent device, open 1Question Parent Control.

2. If you have 1 child – on your Dashboard you will see a message below your child’s profile prompting you to link.

  • Tap Link Account

If you have multiple children – Take note of the child profiles marked with: Device not linked

  • Tap on the profile of the child you would like to link

The image above is an example.

You will be prompted to link your child’s device

  • Tap Get Started and follow the prompts

3. Take note of your Linking Code

The green box is is used to highlight where you will see your Linking Code.

4. Open 1Question Child, on your child’s device

6. Input the Linking Code

The 2 apps should now be successfully linked!

b) I want to setup 1Question Child on multiple devices and need to find my child’s Linking Code to complete setup on a new device

1. On your parent device, open 1Question Parent Control.

2. Tap on the Profile of the child you would like to link

3. Tap on the Pencil icon to the right of their name to access Child Profile Settings

4. Your child’s unique Linking Code will appear below their name

The green box highlights where you will find the Linking Code.

5. Open 1Question Child, on the new device you’d like your child to use

6. Input the Linking Code

You should now be successfully linked!