1Question

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Troubleshooting

πŸ€” I’m having problems installing 1 or both of the 1Question apps

🌱 Update the device to iOS 15 or later

Watch our how-to video or read the written instructions below.

Note: 1Question is compatible with iPhone and iPad.

How-to update your device software

Make sure that both the parent and child device have been updated to iOS 15 or above.

1. To check the iOS version on a device, go to:

Settings > General > About > Software Version.

2. To update to a newer version, go to:

Settings > General > Software Update.

3. Select Download and Install.

ℹ️ The 1Question Parent Control and Child apps must be installed on separate devices.

πŸ“Ž Related articles

Learn more about updating to iOS 15

iPhone models compatible with iOS 15

iPad models compatible with iPadOS 15