How do I change the amount of screen time earned per question?
Access your child’s settings to make changes to the amount of screen time they’ll earn…
I’m having trouble scanning the QR code
First, make sure both devices are running iOS16. Here’s a list of devices supporting iOS16:…
How do I access my account settings?
Manage settings such as your account PIN, Subscription or generate a QR code to sign…
Updating to iOS 16
To download the new 1Question on your iPhone, you must have the latest iOS 16…
How do I set up 1Question on 2 devices? 1 for myself and 1 for my child.
PARENT DEVICE SETUP 1. Download 1Question on a Parent device (your device) Currently available for…
How do I check or change my child’s monitored apps?
To check, add or remove monitored apps, follow these steps: Please note: When changing monitored…
How do I make changes to my child’s learning settings?
Access your child’s settings to make changes to their Grade, Subject or Topics 1. Open…
I want to give my child some extra free time & stop monitoring apps temporarily
To temporarily stop monitoring your child’s apps, follow these steps: 1. Open 1Question on the…
How can I prevent my child from losing screen time when I change monitored apps?
Making changes to monitored apps will clear and reset any earned time. With this in…
My child should have earned time left but I can’t see it – how does earned/banked time work?
Your child’s Dashboard shows: Example: In the example pictured, we can see that Max has…
Why are my child’s apps not locking?
Apps will only be locked once Screen Time has been enabled through the 1Question app….
How do I redeem a promo code?
If you already have an account and are using the free 1Q starter pack: 1….